Information about our delivery methods and policies
We take great care in packaging our vintage treasures to ensure they reach you safely. Shipping costs are calculated automatically during the checkout process based on your location and the size/weight of your order.
We partner with trusted carriers to ensure reliable delivery of your vintage treasures:
Reliable postal service for UK and international deliveries with comprehensive tracking options.
Premium express shipping service for faster delivery times and enhanced tracking capabilities.
Tracking Information: All orders include full tracking details, which will be emailed to you once your order has been dispatched.
Due to the unique and vintage nature of our curated items, we do not offer returns or exchanges. Each piece is carefully selected and described with attention to detail, including any characteristics typical of vintage items.
While we don't accept returns, we stand behind the quality and accuracy of our descriptions. Here's what we guarantee:
Every item is carefully examined and photographed to show its true condition, including any age-related characteristics.
Items are professionally packaged to prevent damage during shipping. If an item arrives damaged, we'll work with you to resolve the issue.
If you have any questions about an item before purchasing, or if there's an issue with your order, please don't hesitate to contact us. We're here to help ensure you're completely informed about your purchase.
Our vintage items are unique, one-of-a-kind pieces that cannot be easily replaced. We carefully document all characteristics and imperfections in our listings. This no-returns policy allows us to offer competitive prices while ensuring each piece finds its perfect home.
Shipping costs are automatically calculated during checkout based on your delivery address and order specifications. You'll see the exact amount before completing your purchase, with no hidden fees or surprises.
While we package items extremely carefully, if something arrives damaged due to shipping, please contact us immediately at hiddenantiques.co.uk@gmail.com with photos. We'll work with you and our shipping partners to resolve the situation promptly.
Absolutely! If you'd like additional photos or have specific questions about an item's condition, please contact us before purchasing. We're happy to provide more detailed images or information to help you make an informed decision.